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This article gives you a 12-question audit to verify which model you're paying for.
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Ransomware costs a Texas SMB with 100 employees up to $963,000 in combined ransom and recovery before counting an average 24-day downtime window, according to Sophos and Coveware 2025 data.
The response time vs resolution time IT support gap is where your productivity losses live, and most MSP contracts only address the easier number.
Break-fix IT profits from your failures, and while managed IT is the smarter model, economic anxiety and a wave of unreliable providers have made SMBs hesitant to switch until contract structures finally...
