Austin Retina Associates: Modernizing IT Infrastructure & Improving Cybersecurity

Executive Summary

Austin Retina Associates is the largest retinal specialty group in Central Texas. Established in 1978, the organization serves Austin and surrounding communities with board-certified ophthalmologists focused on retina, macula, and vitreous diseases.

TechProComp worked with Austin Retina Associates to strengthen IT reliability, modernize infrastructure, improve cybersecurity, reduce operational risk, and give the organization clearer visibility into systems, documentation, tickets, and recovery planning.

0 minutes

Annual downtime for the complete IT system

0%

Improvement in network and system protection

0%

Improvement in virtual backup machine efficiency

Client

Austin Retina Associates

Industry

Healthcare / ophthalmology

Region

Central Texas

Established

1978

Environment

Multi-location medical practice

What Were Our Goals with Austin Retina Associates

The first step was to define clear objectives for a more reliable, secure, and manageable IT environment. The goals focused on infrastructure reliability, monitoring, documentation, disaster recovery, cybersecurity, and network modernization.

Reliable IT infrastructure

Establish an IT foundation that could support efficient, continuous business operations and remove single points of failure from the environment.

Monitoring and automation

Install network and system monitoring that works around the clock, sends automatic notifications to TechProComp, and supports automatic updates.

Documentation and disaster recovery

Create IT documentation that could be shared between TechProComp and the client, plus a disaster recovery plan with necessary procedures.

Cybersecurity strategy

Scan the network, create a cybersecurity strategy, strengthen AV protection, and implement a Captive Portal for guest network access.

Firewall and switching modernization

Integrate firewalls under one central console, replace firewalls, replace core switches at headquarters, and replace iSCSI switches.

What Was Our Approach with Austin Retina Associates

TechProComp used a systematic approach led by experienced and certified IT experts. The team analyzed the existing environment, aligned upgrades with technology and budget needs, and coordinated execution with Austin Retina Associates and project stakeholders.

1

Assess the existing environment

Analyze the system completely and identify where upgrades were needed.
2

Define the upgrade path

Align technology recommendations with the defined goals and available budget.
3

Coordinate implementation

Maintain efficient communication between the client, partners, cooperators, and the TechProComp team.
4

Implement service commitments

Define and implement the service-level agreement between TechProComp and Austin Retina Associates.
5

Assign the right specialists

Bring in a network architect, network engineer, system architect, IT project manager, and IT admin to support the project.

Solution Delivered

Infrastructure Modernization

Established a more reliable IT infrastructure
Removed single points of failure from the environment
Replaced core switches at headquarters

Replaced iSCSI switches
Changed firewalls
Integrated firewalls under one central console

Monitoring, Documentation, and Recovery

Installed 24/7/365 network and system monitoring
Enabled automatic notifications to the TechProComp team
Set up automatic updates for networks and systems

Created transparent IT documentation
Developed disaster recovery procedures
Created an asset list for all devices within the organization

Cybersecurity and Protection

Scanned the network
Created a cybersecurity strategy
Implemented a Captive Portal for the guest network

Changed AV protection
Improved network and system protection
Improved virtual backup machine efficiency

Results

Area	Before TechProComp	After TechProComp
Downtime	System downtime created productivity risk and operational interruptions.	Annual downtime was reduced to 4 minutes for the complete IT system.
Ticket response	IT issues consumed time and limited operating efficiency.	Ticket response times improved and average daily IT tickets were reduced from 10 to 2.
Monitoring	Systems needed stronger around-the-clock visibility.	24/7/365 system and network monitoring was established.
Security	Network and system protection needed modernization.	Network and system protection improved by 50%.
Backup efficiency	Backup machine performance needed improvement to better protect operations.	Virtual backup machine efficiency increased by 70%.
Infrastructure	Older servers, switches, and single points of failure reduced reliability.	Servers and switches were changed, the IT system became more reliable, and an asset list was created.

Downtime

Before TechProComp: System downtime created productivity risk and operational interruptions.
After TechProComp: Annual downtime was reduced to 4 minutes for the complete IT system.

Ticket response

Before TechProComp: IT issues consumed time and limited operating efficiency.
After TechProComp: Ticket response times improved and average daily IT tickets were reduced from 10 to 2.

Monitoring

Before TechProComp: Systems needed stronger around-the-clock visibility.
After TechProComp: 24/7/365 system and network monitoring was established.

Security

Before TechProComp: Network and system protection needed modernization.
After TechProComp: Network and system protection improved by 50%.

Backup efficiency

Before TechProComp: Backup machine performance needed improvement to better protect operations.
After TechProComp: Virtual backup machine efficiency increased by 70%.

Infrastructure

Before TechProComp: Older servers, switches, and single points of failure reduced reliability.
After TechProComp: Servers and switches were changed, the IT system became more reliable, and an asset list was created.

Ticket Reduction Impact

TechProComp reduced the average daily number of IT tickets from 10 to 2. This gave Austin Retina Associates more time to focus on projects instead of spending that time maintaining the system.

Business Impact

Reduced downtime: Lower downtime helped Austin Retina Associates increase productivity by allowing teams to focus on work instead of waiting for systems to recover.

Improved ticket response time: Faster ticket response helped the organization protect more productive business hours.

Improved backup machine efficiency: Stronger backup performance reduced operational risk and supported business continuity.

Established system and network monitoring: 24/7/365 monitoring kept TechProComp alert to anything affecting Austin Retina Associates systems.

Why This Project Was Successful

Clear goals were defined before implementation began
The existing system was fully analyzed before upgrades were recommended
Technology decisions were aligned with budget and business needs
Communication stayed clear between the client, partners, cooperators, and TechProComp
Specialized professionals were assigned to the project
Documentation, monitoring, disaster recovery, and cybersecurity were handled as connected priorities

The TechProComp Difference

Austin Retina Associates needed more than isolated IT support. They needed a partner who could understand the full environment, define practical goals, modernize infrastructure, improve protection, and support the organization with clear documentation and service commitments.

TechProComp delivered that work through a structured approach, experienced technical specialists, and customized services built around the client’s needs.

Final Outcome

Annual downtime reduced to 4 minutes
Daily IT tickets reduced from 10 to 2
Improved response times for IT tickets

24/7/365 system and network monitoring established
Transparent documentation created
Asset list created for all devices

Network and system protection improved by 50%
Virtual backup machine efficiency increased by 70%
Older servers and switches replaced for a more reliable IT system

Closing Statement

TechProComp used high-end technology solutions, a clear plan, and an experienced IT team to help Austin Retina Associates strengthen operations and support business growth. If you want to understand how TechProComp can help your business, contact one of our experts.