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There comes a time when a mid-sized business starts thinking about going with the Co-Managed IT solution to make things much more manageable. Before we start talking about when is the right moment to start considering using this solution, we should tell you a bit more about what it is and how it works, so how about we do that right now?

What is a Co-Managed IT solution?

A Co-Managed IT solution exists to help organizations maximize their technology management efficiencies by combining their existing internal department with an outsourced partner. A Co-Managed IT solution allows your capable, existing team to focus on the tools and processes they’re used to and are great at, while the new, managed partner assists in all the areas where your team is stretched too thin or still not too good at. The critical thing to note about Co-Managed IT solutions is not to replace your team in a department they are good at!

If we take a look from the business owner’s perspective, a Co-Managed IT solution is the best possible solution because of its performance and low costs. The costs are reduced because there will be no need to hire an additional full-time team, and the performance will be so much better than with one internal employee.

The best outcome for an organization is when they have a successful relationship with an internal team that’s being supplemented by a managed partner. What this means is that the outsourced services bring a team of experts into your business. Thanks to the additional team, their expanded skill set, and state-of-the-art technology, your business will improve overall performance and efficiency across all departments throughout your organization.

How does a Co-Managed IT solution work?

Different organizations require different services, so there isn’t a simple answer to how a Co-Managed IT solution works. Some organizations would benefit a lot from this solution, and other organizations not as much. For example, if your organization doesn’t have a full-time manager who can oversee all the operations, going with the Co-Managed IT solution might not be the best fit for you and your business. Luckily, we at TechProComp can help you determine whether your business is eligible for such a solution, and if not, we can help you reach that stage in no time!

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If you happen to have a large team of experts who happen to be swamped, going with the Co-Managed IT solution might be the best solution for you. You could remove stressful or repetitive tedious tasks from your team and help them focus on the important stuff instead of spending unnecessarily too much time on tasks that won’t benefit you at all. The answer to this problem is, you guessed it, a Co-Managed IT solution!

When’s the right time to consider a Co-Managed IT solution?

There are multiple situations when you might want to consider switching to a Co-Managed IT solution, and we are going to list all of those situations, hoping you will realize whether you are at the stage where you would benefit from said solution.

1. Saving some money

The last couple of years have been harsh on many businesses, and if your company happens to be in that group, you might want to start thinking of ways to save some money. Even if we didn’t go through the pandemic and the current financial crisis, businesses continually look for ways to save money wherever possible, and one of the ways to do so is by choosing a Co-Managed IT solution. Instead of hiring another full-time team to deal with specific tasks, you can outsource certain tasks and save up some money in the process!

2. Your in-house team has too much work

Your current team might be doing great work when it comes to low-level tasks, and that’s how you would love to keep it in the future. Well, that shouldn’t be an issue if you let your managed partner take over some more important tasks like in-house infrastructure, which includes managing servers, keeping your firewalls up to date, and doing more important tasks that would benefit your organization. Essentially, you would outsource your system engineer position to a company that would manage everything instead of your team.

There are other situations where your service provider would take over your day-to-day tasks and complete them remotely. This would help your full-time team focus on more important stuff and lose little to no time on low-level tasks like they used to before.

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Your business might be mid-sized, but that doesn’t mean you can’t have a rock-solid team that manages everything perfectly. That would include managing everything from day-to-day issues to much more critical tasks, but that leaves us with one problem. The chances are they don’t have a lot of time to think about the long-term strategy. That’s where your managed partner comes in handy. Your partner would help you create a long-term plan and ensure the future success of your organization, which might grow in scale with the proper management.

The most important thing you should never forget is that no matter how big or small your company is, outsourcing a part of your tasks to a partner, like TechProComp, would benefit you a lot because you could focus on growing your business even more instead of dealing with everyday issues that just slow you down.

3. You would like to have faster response times to critical issues

If you think long and hard about it, what seems to be the most destructive thing for your business? It must be having to wait too long to fix an issue that slows down the overall process. In an ideal world, your on-duty technician would have no work at the time to deal with the said issue, but the chances of that happening are not too high, right? For a small or medium-sized business, that can bring up additional problems, but it doesn’t have to be like that if you have a partner on standby who would deal with any issues at the moment they happen!

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4. You are looking for a way to reduce connectivity downtime

A couple of your employees can deal with network or hardware failure quickly, but not quickly enough. However, you can have an additional team on standby from your Co-Managed IT partner, and they will help you find the problem and deal with it in much less time than before.

5. Your organization still isn’t ready for remote work

It’s no secret that most organizations have switched to remote work in the last couple of years. Some of them even accepted full-time remote work, and others required at least half the time spent in the office. Well, if your business is still not ready for that kind of commitment, your Co-Managed IT partner can help you ensure that every device used for anything work-related can connect securely to the network. This would reduce the workload and stress of your small yet effective team so they could focus on the things that are happening every day.

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6. Your disaster recovery plan is not up to date

One thing that shouldn’t be overlooked is your disaster recovery plan, and the chances are that the plan hasn’t been getting a lot of attention if your team is stuck with other tasks. You should always have a decent recovery plan that ensures that your business can keep working even after the worst-case scenario, and who better to help you than your partner?

7. 24/7 support

Some businesses aren’t aware of how helpful and important it is to have a team available 24/7. Having a team that would help you after business hours can benefit any type of organization because they can make specific tweaks and improvements overnight, so your employees won’t have to wait for your system to update during business hours.

8. Your organization is growing

There will come a time when your business will grow a lot, meaning you will have to hire more employees. That also means you will have to add more hardware and software that will have to be managed by a team. Instead of hiring an additional team to keep things running smoothly, you can leave those tasks to the outsourced team, which will do what’s necessary to keep your business without running into any problems.

Co-Managed IT solutions help the in-house team do more

Co-Managed IT solutions work best with small or mid-sized businesses because they usually have a small internal team that needs support and, most likely, expertise from an outsourced team with more experience. This solution also helps those organizations that still aren’t capable of handling a certain amount of workload.

One thing you should keep in mind is that this solution works best if you are willing to hire a manager who would oversee all operations or, better yet, already have one. We at TechProComp can help you out in both cases, so feel free to ask for additional information about how this arrangement would work and how we could make it more suitable for you and your business.

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About the author

Slobodan Krsmanovic, the CEO of TechProComp, brings over 25 years of deep-rooted experience in the IT industry. As the author driving our insightful posts, Slobodan embodies a steadfast commitment to client-centric service, fostering respectful and secure collaborations across all business scales.

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