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As a business owner, you know how important it is to have reliable and secure IT systems that support your operations and goals. However, managing your IT infrastructure can be costly, time-consuming, and risky, especially in today’s complex and dynamic cyber threat landscape. Many businesses outsource their IT needs to a managed IT services provider (MSP).

An MSP company offers IT solutions and support to other businesses, such as network monitoring, data backup, cloud services, cybersecurity, and more. By hiring an MSP, you can benefit from lower IT costs, improved performance and efficiency, enhanced security and compliance, and access to expert guidance and advice.

However, not all MSPs are created equal. Some may offer better quality, value, and customer service than others. Some may specialize in specific industries or technologies relevant to your business. Some may have more experience and certifications than others. How do you choose the right MSP for your business?

In this article, we will share some key considerations that you should keep in mind when looking for an MSP. We will also explain how TechProComp, a leading MSP in the Chicago area, can help you with your IT needs.

Assess Your IT Needs and Goals

Before you start looking for an MSP, you should have a clear idea of what your IT needs and goals are. What are the current challenges or pain points that you face with your IT systems? What are the specific services or solutions that you need or want? What are the outcomes or benefits that you expect from outsourcing your IT?

For example, you may need an MSP to help you with:

  • Reducing your IT costs and optimizing your IT budget
  • Improving your network performance and reliability
  • Protecting your data and systems from cyberattacks and disasters
  • Complying with industry standards and regulations
  • Migrating to the cloud or adopting new technologies
  • Scaling up or down your IT resources as your business grows or changes
  • Providing 24/7 support and troubleshooting

By defining your IT needs and goals, you can narrow your search and focus on the MSPs that can meet them.

Services and Pricing

Once you have a list of potential MSPs that match your IT needs and goals, you should compare the services and pricing they offer. You should look for an MSP that can provide a comprehensive range of IT solutions and support that cover all aspects of your IT infrastructure, from hardware and software to network and security.

You should also look for an MSP offering flexible and transparent pricing models that suit your budget and preferences. Some standard pricing models include:

  • Per-device: You pay a fixed fee per device (such as a computer or a server) that the MSP manages.
  • Per-user: You pay a fixed fee per user (such as an employee or a customer) that uses the IT services.
  • Tiered: You pay different fees depending on the level of service or support you choose (such as basic, standard, or premium).
  • Value-based: You pay based on the value or outcome that the MSP delivers (such as improved productivity or reduced downtime).

You should compare the pros and cons of each pricing model and choose the one that best aligns with your IT needs and goals.

Reputation and Credentials

Another essential factor to consider when choosing an MSP is its reputation and credentials. You should look for an MSP with a proven track record of delivering high-quality IT services and support to businesses like yours. You should also look for an MSP that has relevant industry certifications and accreditations that demonstrate their expertise and professionalism.

Some ways to check the reputation and credentials of different MSPs include:

  • Reading online reviews and testimonials from their previous or current clients
  • Asking for references or case studies from their previous or current projects
  • Verifying their certifications and accreditations from reputable organizations (such as Microsoft, Cisco, CompTIA, etc.)
  • Evaluating their awards and recognitions from industry associations or publications

You should choose an MSP with positive feedback, strong references, valid certifications, and notable awards.

Communication and Relationship Style

Finally, you should consider the communication and relationship styles of different MSPs. You should look for an MSP to communicate effectively and efficiently with you and your team. You should also look for an MSP that can build a long-term partnership with you based on trust, respect, and collaboration.

Some questions to ask yourself when evaluating the communication and relationship style of different MSPs include:

  • How often and how do they communicate with you (phone, email, chat, etc.)?
  • How responsive and accessible are they when you need them (such as 24/7 availability, response time, etc.)?
  • How transparent and accountable are they about their work and performance (such as reports, metrics, feedback, etc.)?
  • How proactive and innovative are they in providing solutions and recommendations (such as best practices, new technologies, etc.)?
  • How flexible and adaptable are they to your changing needs and expectations (such as service level agreements, contracts, etc.)?

You should choose an MSP that can communicate and relate with you in a way that meets your needs and expectations.

Here to help you

If you are looking for a reliable, professional, and experienced MSP in the Chicago area, look no further than TechProComp. We are a full-service MSP that can provide you with a wide range of IT solutions and support, such as:

  • Network design, installation, maintenance, and optimization
  • Data backup, recovery, and protection
  • Cloud computing and migration
  • Cybersecurity and compliance
  • IT consulting and strategy
  • IT support and helpdesk

We have over ten years of experience serving businesses of all sizes and industries, such as healthcare, education, manufacturing, retail, and more. We have a team of certified and qualified IT experts who can handle any IT challenge or project you may have. We have a customer-centric approach that focuses on delivering value, quality, and satisfaction to our clients.

We offer competitive and flexible pricing models that fit your budget and preferences. We also offer a free consultation and assessment of your IT needs and goals. Contact us today to learn how we can help you with your IT needs.

Schedule Free Consultation


About the author

Slobodan Krsmanovic, the CEO of TechProComp, brings over 25 years of deep-rooted experience in the IT industry. As the author driving our insightful posts, Slobodan embodies a steadfast commitment to client-centric service, fostering respectful and secure collaborations across all business scales.

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